Frequently asked questions

Shipping

How long does delivery take?

Standard delivery is 3–5 business days within the UK and 7–14 business days internationally. Expedited options are shown at checkout.

Do you ship internationally?

Yes, we ship to 42 countries. Duties and taxes may apply and are the responsibility of the recipient.

Orders

Can I change or cancel my order?

Contact us within one hour of ordering and we will do our best. Once an order has been dispatched it cannot be changed.

How do I track my order?

You will receive a tracking link by email once your order ships.

Returns

What is your return window?

30 days from delivery. See our refund policy for full details.

Payments

Which payment methods do you accept?

All major credit and debit cards are accepted through our secure checkout.